Privacy Policy

Introduction

At WaveCall.io ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes email address and telephone numbers.
• Financial Data includes payment card details and transaction history.
• Call Data includes call history, destination numbers, call duration, and related metadata.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products, and services.

How We Use Your Data

We will only use your personal data when the law allows us to and with your consent where required. Most commonly, we will use your personal data in the following circumstances:

• To provide you with VoIP calling services that you have requested.
• To process and manage payments for our services.
• To maintain accurate call records for billing purposes and as required by law.
• To respond to your inquiries and provide customer support.
• To fulfill our contractual obligations to you.
• To comply with legal obligations.

Optional Uses (Opt-Out by Default)

The following uses of your data are optional, and you can opt out of these at any time in your account preferences:

• Service improvement: We may analyze anonymized usage patterns to improve our website and services.
• Marketing: We will only send you promotional communications or recommendations if you have explicitly opted in to receive them.

Your Control: You can update your preferences or withdraw consent for optional data processing at any time by visiting your account settings or contacting our support team.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data (commonly known as a "data subject access request").
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of these rights, please contact us using the details provided below. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: privacy@wavecall.io